Festive Opening Hours

For your information, Bywaters will be operating our recycling and waste management services on the following dates over the Christmas/New Year holiday period.

We are aware that some customers may be closed for a longer period over the Christmas holiday.

Customers wishing to amend their regular collection need to inform us by using the email address Christmas@bywaters.co.uk by Monday 1st December in order to allow sufficient time to plan our rounds over the holiday period.  If you not have access to email then please advise us by post to the CR Department, Lea Riverside, Twelvetrees Crescent, London, E3 3JG.

Please include in writing the following information:

• Your account number
• Site address, including full postcode
• Amended service required

Please note that its very important that you inform us in writing of any changes required by Monday 1st December then we will assume that you require a standard service, as per your schedule and you will be invoiced accordingly for this service. If you are due a service on any of our closed dates and we are not notified to reschedule before the required date, the service will automatically be cancelled and the next due collection will take place as per your contracted agreement schedule.

If you require advice or changes to services over the Christmas period then please contact your dedicated Account Manager or our Customer Service team on 020 7001 6000 who will be happy to help.

We would like this opportunity to wish all of our valued clients a very Merry Christmas and a peaceful and prosperous New Year.